Alibaba Pulau Ketam Cruises Services Sdn Bhd - Pelabuhan Klang, Selangor

Sam S. W.

Terrible management of boat on board, buy tickets via online platform, when reaching the port their staff said that they have 4 boats however operating boat is way lesser than 4. There is no difference buying online and at counter as nothing special for online purchases. We had waited since 10am till 1230pm we still in long Q. But other operators like Ocean Speedboat and Superman Speedboat having ushers calling for their passengers every now and then.
Poor management and poor on ground arrangement for Alibaba!!
Not recommended at all!!

Carmen C.

第一次来，感觉alibaba的船不错，里面的位置蛮好，坐的蛮宽大，冷气够冷蛮舒服。不过买票的那些女生就。不好服务，问他停车位可以停在哪里，他说可以停在路边罚款会罚款，可是不是罚款很多，最多20块，可是到我们拿车的时候，我们给人罚款了50块。为什么要骗旅客说那里可以，停车罚款不贵。还说20块给不起吗？来旅游是不错，可是停车场位少，觉得有点失望。

Dmytro B.

Unreliable service with unhelpful employees.

The first impression was good as Alibaba was the only real desk in the terminal, rest was random people approaching you here and there. We paid a round trip and got to the island in 1 hour (I think due to the low water boat had to go around, The way back was faster).
BUT on the way back the boat departed before scheduled time without us and the guys in terminal told us that it was full so we had to wait for another hour for another boat, we managed to secure a seat by spending all the hour in terminal. This boat left the terminal also ahead of time, so I assume many people had to wait for the next one.

The personnel in the island terminal were not pleasant and unhelpful, unlike in main one in Port Klang.

Next time I would rather try a speed boat that has no schedule at all but you pay as you boarding and while we were waiting for an hour for Alibaba boat I saw 3 speed ones departured.

Georgia

Back to Pulau Ketam after 20 ish years. Never regretted trying Alibaba Ferry services. Very punctual and we had a pleasant ride. There’s nothing like getting motion sickness from other smaller speedboats because the ferry glided smoothly across the island. Highly recommended 👍🏻👍🏻👍🏻

JLucasc

Comfortable ferry with air conditioner. However, their service has to be improved especially on timing side. They often did not follow the timing that has been set. Always amend the timing and move like nobody. Was said 10.30 am ferry, the ferry depart far before 10.30. Said 11 am ferry, then the ferry depart 10.45.

This is not the only time I've encountered such situation.

They never learn what is punctuality.

Chang Z.

Terrible service.
We bought tickets for the 3:30 PM boat, but by 4:30 PM it still hadn’t departed. This is absolutely unacceptable. It’s clear this greedy company is trying to maximize profit by cramming passengers from two time slots into one boat, completely disregarding our time.

Your schedule clearly says there’s a boat every hour, yet you merged two groups into one trip. This is dishonest, disrespectful, and a total waste of our time. Shame on you for running such a black-hearted business.

Kelly Y.

Foremost, the boat ride was smooth and the ferry in a good condition with cooling ac but a too loud annoying TV with repeated ads!! The ferry schedule was not on time which is a disappointment. There's no assignment of seats number, 1st come 1st serve!

Woofer W.

The journey from the beginning was smooth and calming. I took a lot of pictures of the passage through the strait that divides Pulau Klang.

The way back was intense, because we took a speed boat instead of the usual slow ferry.